Harry's School of Magic

*Fun guarantee!

• If you're not enjoying yourselves within the first 10 minutes, you can stop the session and you won't pay a thing.

Children & teenagers

• Individual children under 14, for example as part of a family group, are very welcome and actually a big help when it comes to searching. There should be one adult looking after each child, and at least two adults in the escape room altogether.
• For groups made up only of children between 10 and 14, please book one of our children's offers, "Kids Special" or "VR adventure worlds".
• Groups of teenagers between 14 and 16 need an adult supervisor with them. From 16 upwards, no supervision is needed.

Discounts

• Children under 10 get in free. The rule here: at least one adult per child.
• School classes, social institutions and non-profit clubs get a 5 € discount per person if they show a matching ID when they arrive.

Cancellation

• Cancelling up to 48 hours before your slot is free of charge. You can cancel via the link in your booking confirmation, by email or through the contact form, but not by phone.
• If you cancel less than 48 hours before the slot, a cancellation fee of 75 € per room applies.
• If fewer people turn up than the minimum number of participants of a booking, the room has to be cancelled by email. You can also play the booked rooms with fewer people, but then you'll pay for the minimum number of participants of the booking.

Payment

• Book online and pay at the venue (cash, card or PayPal). Companies with a billing address can also pay by invoice. Paying in advance normally isn't possible, except indirectly through value vouchers, which you can buy online.
• You can change the number of participants free of charge when you arrive, as long as it stays inside the range you booked. You then only pay for the people who are actually there. If the number falls outside the booked range, you need to tell us by email (see also cancellation).
• Please be on time. If you're up to 15 minutes late, we don't charge anything. If you're later than that, you can choose: the full playing time for 15 € per room for every 15 minutes of lateness or part of it, or a correspondingly shorter game at no extra charge. If another group is scheduled after you or our team can't stay longer, there's no choice: however late you are, your playing time is then shortened accordingly, at no extra charge. If you're still not here 45 minutes after the start and haven't let us know, it counts as a no-show (75 € per room).

It goes without saying that we expect you sober and free of any mind-altering substances. Taking them means you're out of the game straight away (see our terms and conditions).